Except as otherwise noted, every product purchased at PrintDry has a 30-day return policy. If an item is faulty, you may return or exchange it within 30 days of receipt. After 30 days from receipt, returns will not be accepted. Returns for non-defective items are subject to a 15% restocking fee. Please note: Our products can only be deemed defective by PrintDry Technical Support.

All return shipping costs are the responsibility of the customer.

Items that qualify for return must be returned in the same physical condition as they were purchased, with all parts and accessories intact. We highly encourage customers to keep any and all original packaging for at least for the entirety of the warranty period – fees may be charged for replacement packaging, if necessary.

Any item found to be broken or malfunctioning because of use beyond regular expectations or neglect by the customer will not be accepted for return.

You must obtain a Returned Merchandise Authorization (RMA) before returning an item by contacting support via email or phone. When returning an item for an exchange, the returned item must be received by PrintDry before a replacement item is shipped out. If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.

Once we have received your RMA back at our facility, please allow approximately 7-10 business days for your return or exchange to be processed.

Refunds will be issued in the original form of payment. If for any reason we are unable to refund to the original form of payment, refunds will be issued in the form of store credit.

Orders that are cancelled by the customer after they have shipped may be returned to us for a refund minus any applicable shipping charges related to the cancelled order. In the case that a package is lost in transit we will assist as much as possible, but ultimate responsibility for the loss and/or delay lies with the carrier.

PrintDry is not responsible for any customs, duties, taxes, or import fees incurred in the shipment of items or replacement parts to other countries. If the customer elects to abandon their shipment in lieu of paying customs, taxes, or import fees on their order or returning the item(s) to us, no refund will be given.

Questions? Contact sales@printdry.com